What information will you need from me to get my order started?
Here’s what you can expect us to ask:
- Do you have a deadline or event we need to know about? (Your timeline might have an immediate bearing on the designs and materials we suggest.)
- Do you have a specific budget in mind for your awards? (We don’t want to waste your time with unrealistic designs; if you do have a budget, it’s extremely helpful to know this from the outset.)
- How many awards do you expect to need? (You don’t need to be precise here; even an approximate number will help us guide you toward appropriate designs, provide more accurate pricing information, and anticipate any possible logistical issues).
- What background information can you tell us about your event or award? (Because so many of our award designs are custom, it helps for us to know anything you think might be relevant about your organization, the purpose of the award, the recipients etc.)
- What else will you need from me? We’ll also need any relevant logos, preferably in vector format. There’s also a good chance that we may already have some of the necessary logos in our archive.
How soon can I expect to hear from you after I submit my order?
You won’t have to worry about whether your inquiry has been received, and whether anyone will be ever get back to you.
You’ll receive an immediate email confirmation of your online submission. That email will contain additional contact information, and information about the ordering process.
You can then expect to hear directly—and promptly—from the account executive assigned to your project.
Do I have to come up with design ideas for an award?
No, you won’t have to come up with any design ideas.
On the other hand, any kind of initial ideas or input you or your team can provide is always welcome—even if it’s the form of what you don’t want.
Your account executive will be able to guide you to appropriate design options based on a number of factors, including your budget and timetable.
I’ve looked through your site and didn’t see the custom award design I had in mind. Does that mean you can’t do it?
Not at all.
The designs we show on the site are only meant to be examples. They don’t represent the full range of design possibilities.
That said, you might also want to take a targeted check of our site. You can use the search function; it’s pretty intuitive, so you can just enter a term pertaining to materials (“crystal”), or one pertaining to a type of award (“real estate”, “biotech” etc.), or an award category (“leadership”, “milestone”, “product launch”).
If you still don’t see anything resembling what you want, keep in mind that our designs are customized. For that reason, we don’t have a preset, off-the-shelf menu of shapes and designs.
You might, for instance, see elements of one design that you want to combine with one or more elements of another. We can guide you to a design that works. You can get that creative process started now.
How do I know which material (Lucite, crystal, resin, wood, etc.) will be right for my custom award?
The choice of materials will depend on a few factors. These include your initial design preferences (if any), as well as your budget and deadline.
Since many of our clients ultimately choose either crystal or Lucite designs, you may want to look into these materials first.
How long does the custom award process take?
The only honest answer here is: it depends.
Prestige Custom Awards prides itself on providing the industry’s most responsive customer service and fastest production times.
But exact production time will still depend on factors like your choice of materials, the complexity of the design, and your expected quantity.
We ordinarily produce a physical sample before proceeding with a full order; on your approval of a sample (and this is frequently done via photos), Lucite orders generally require between x and y business days for production, excluding shipping.
Crystal orders, once a physical sample has been approved, generally require between x and y business days for production, excluding shipping.
Keep in mind that certain materials—such as resin and pewter—may require longer production times.
Do you provide rush service?
Yes. Your account executive can provide you with options—including design and material suggestions—for meeting your deadline.
How much will my custom award cost?
These factors will affect the cost of your awards:
You have a number of options when it comes to materials for your award, though many of our clients tend to prefer either crystal or Lucite. Your account representative can explain the price (and design) implications of various materials for your specific award.
Whatever material you select, the larger the piece, the more expensive it will be.
More design elements and production phases usually translate into higher costs. Here again, you have our design experience and expertise on your side: often basic or “standard” awards can be as creatively designed as more complex, elaborate ones.
Can you ship orders internationally?
Yes, we have decades of experience shipping internationally.
Can you ship my order to multiple locations?
Yes, we regularly drop-ship orders.
We developed a proven system for insuring that the proper quantities are directed to the correct individuals at the right locations.
Please note that in order to assure accurate and timely delivery, we require advance details concerning the recipients.
Please alert your account executive to your shipping plans so that there is sufficient time to avoid any administrative delays.
Can you provide special packaging?
We can provide special packaging and arrange to have items (such as a note to recipients) included with shipments.
Please note again that your account executive will need to be notified in advance so that there is sufficient time to make these arrangements.
How will I know when my order has shipped?
You will be notified by email on the shipment of your order. That email will also include tracking information on the shipment(s).
When do you require payment for orders?
Prepayment for certain orders may be required. Otherwise, invoices will be issued the date your order shipped
Payment will be due within 30 days of shipment.